This website (“Website”) is hosted and managed in the Republic of South Africa and is owned
by Alpha Pharm (Registration No. 1972/000895/07).
• Use of our website is entirely at your own risk. We make no representations or
warranties of any kind, whether express or implied. We do not warrant that the functions
provided by the website will be uninterrupted or error free, or that the website or the
server that makes it available are free from viruses or other harmful components. We
accept no liability, to the extent permitted by law, for any direct, indirect, incidental,
special or consequential loss or damage of any kind whatsoever or howsoever caused
arising from the access or use of our website or the purchase of any of our products or
services.

• You agree, to the extent permitted by law, to indemnify us against any loss or damage
suffered or liability incurred by reason of any act or omission on your part or that of any
third party acting on your behalf in connection with your use of our website and/or your
purchase of any products or services.

• In the event that any clause contained in these Terms is determined by a competent
court to be invalid or unenforceable, then such clause shall not affect the validity or
enforceability insofar as the remaining clauses of these Terms are concerned.

• We shall not be regarded as having waived, or be precluded from exercising any right
under these Terms by reason merely that we have provided any indulgence to you or we
fail to exercise or delay exercising any right we may have, whether the same right or any
other right.

It may be necessary for Alpha Pharm to disclose your personal information [as defined in the
Protection of Personal Information Act 4 of 2013] to our employees, divisions or associates,
suppliers, business partners and third party service providers who assist us to interact with you
via our Website, email or any other method, for the ordering of goods, the delivery of goods or
the submission of any claim regarding any goods you have purchased.
By disclosing or submitting your personal information to us you consent to us processing your
personal information for the purposes described in these Terms. This includes: (a) your
personal information being processed by Alpha Pharm within the Alpha Pharm database; (b)
your personal information being shared within the Alpha Pharm; (c) your personal information
being shared with third parties who have a strategic marketing relationship with Alpha Pharm;

2
(d) receiving printed and electronic marketing material to inform you of special offers and
products that may be of interest to you; and (f) receiving marketing material from third parties
who have a strategic marketing relationship with Alpha Pharm.
You have the right, in accordance with the relevant legislation, to (a) obtain access to your
personal information held by Alpha Pharm; (b) to request the correction, destruction or deletion
of your personal information held by Alpha Pharm; and (c) to object to the processing of your
personal information. It furthermore remains your responsibility to inform Alpha Pharm of any
changes to your personal information.
You may opt-out of any direct marketing received from Alpha Pharm should you so elect, by
notifying Alpha Pharm thereof in writing.
You will only be contacted should you subscribe to our newsletter updates, like us on Facebook,
indicate via e-mail that you wish to be informed of special offers and/or other offers.
This Website server will collect the IP addresses of visitors who access this Website.
This Website makes use of cookies to identify the computer device with which you connect to
this Website. Alpha Pharm reserves the right to restrict your use and access to this Website or
part(s) thereof in the event of any unauthorised use thereof.

The product images reflected in our online catalogue are for illustration purposes only and are
subject to availability.
We reserve the right to limit quantities of promotional products to 6 (six) per customer unless
otherwise stated.
Prices are correct as at the time of publication on this Website, but are subject to change
without notice. Alpha Pharm will take all reasonable efforts to accurately reflect the description,
availability, purchase price and delivery charges of products on the Website, however should
there be any errors on the Website, we will not be liable for any loss, damage or expense that
you incur in connection with such error, save for in the case of any incorrect purchase price, in
which case we will refund to you any amount already paid.
Prices will be displayed in South African Rand and include VAT. Prices are applicable to cash
and credit card purchases only, include any discounts and may differ when claiming from your
medical aid.
Prices on this Website apply to South Africa only. Some products are not necessarily available
in all Alpha Pharm Pharmacies and the prices on this Website may vary in pharmacy from time
to time, therefore Alpha Pharm makes no guarantee that any particular product will be available
at the price displayed on this Website in the Alpha Pharm Pharmacy in your community. Please
contact your relevant Alpha Pharm Pharmacy to ascertain the availability of the product
concerned.

Alpha Pharm does not guarantee that you will be automatically refunded. The decision to refund
is solely at the discretion of the pharmacy manager, owner or pharmacist where you return the
product, having inspected the condition of the item returned.
Alpha Pharm has the discretion to refund you by any appropriate means including cash,
(electronic or otherwise) or by crediting the applicable card.

All material on www.alphapharm.co.za (editorial and audio-visual) is protected by copyright. All
the Website’s intellectual property rights are specifically reserved.